Do you ever refuse co-workers when you don't feel like doing extra work?

If you find out that someone from your co-workers is secretly gossiping about you, do you pay attention to it?

Do you have the impression that other people at work tend to take advantage of you?

Do you find it difficult to start a casual conversation with an important contractor?

When someone praises you for your achievements, do you know how to behave.

When someone criticizes your work, do you know how to behave?

When a customer insults you, can you react effectively?

If you notice when talking to someone from work that you have a different opinion, do you usually decide to express your view?

Do you often feel that you have trouble defending your own opinion?

When someone disturbs you with their behavior, can you bring it to their attention in a non-offensive way?

Can you draw the customer's attention when he behaves inappropriately?

I have a number of bad habits that I can't get rid of.

I often have to do something I hate.

It happens to me that in my mind I throw insults and other unpleasant epithets at myself.

Almost every day I have remorse.

Can you stay calm when someone negatively responds to your request for help?